
Important Information About Making a Claim: You do not have to use a law firm or a claims management company to make your claim. You can make a claim yourself directly to your lender for free, and if necessary, to the Financial Ombudsman Service. Although you can make your claim directly, many clients choose to use a professional representative, like us, to help manage the process. This may be because of our expertise in this area or simply because they do not have the time to deal with it themselves.